Service & Support 

At Knowledge Markets we are of the opinion that the development and supply of an e-learning infrastructure is a highly integrative service. In such cases, information, communication and trust – and therefore an intensive collaboration between service supplier and customer – are essential factors for success.

The development and supply of an e-learning infrastructure differs in these points significantly from other technology projects like the allocation of a server farm.

Knowledge Markets meets this speciality with a comprehensive support concept that helps our clients to reach their goals successfully. It includes the following:

• Technical operation and maintenance of the platform
• Changes in hardware or operating system of a server
• Upgrades (= exchange of components)
• Bugfixing
• „Single Point of Contact“ at Knowledge Markets
• Trainings, workshops and tutorials for imparting and diffusing the functionalities of the system
• Quality management by mapping and modelling the lines of communication between the involved parties
• Support with change requests in terms of feedback and effort estimation